Cookie Policy

Last updated: June 2026

This Cookie Policy explains how Signature Cleaning Solutions Ltd uses cookies and similar technologies on our website.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website work properly, improve your browsing experience, and allow us to understand how visitors use our site.

How We Use Cookies

We may use cookies to:

Make our website function correctly

Improve the performance of our website

Understand how visitors use our website

Remember your preferences

Help keep our website safe and secure

Support marketing or advertising, where applicable

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to work properly. They allow basic functions such as page navigation, security, and access to certain areas of the website.

Essential cookies cannot usually be switched off.

Analytics Cookies

These cookies help us understand how visitors use our website, such as which pages are visited most often and how people find our site.

This information helps us improve our website and services.

Functional Cookies

These cookies allow our website to remember choices you make, such as preferences or settings, to provide a more personalised experience.

Marketing Cookies

Where used, marketing cookies may help us show relevant adverts or measure the effectiveness of advertising campaigns.

Third-Party Cookies

Some cookies may be placed by third-party services used on our website, such as:

Website analytics tools

Google Maps

Social media links or plugins

Online booking or contact form providers

These third parties may use cookies in line with their own privacy and cookie policies.

Managing Cookies

You can control or delete cookies through your browser settings at any time.

Most browsers allow you to:

See what cookies are stored on your device

Delete cookies

Block cookies from specific websites

Block all cookies

Please note that blocking some cookies may affect how our website works.

Cookie Consent

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can change or withdraw your cookie consent at any time through your browser settings or cookie preferences on our website, where available.

Updates to This Policy

We may update this Cookie Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.

Contact Us

If you have any questions about this Cookie Policy, please contact us:

Signature Cleaning Solutions Ltd
3rd Floor, Old Stock Exchange
St. Nicholas Street
Bristol
BS1 1TG

Email: hello@scsbristol.co.uk
Website: signaturecleaningsolutionsbristol.co.uk

Privacy Policy

Last Updated: June 2026

Introduction

Signature Cleaning Solutions Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our cleaning services.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

Who We Are

Signature Cleaning Solutions Ltd

Registered Office:
3rd Floor, Old Stock Exchange
St. Nicholas Street
Bristol
BS1 1TG

Email: hello@scsbristol.co.uk

Signature Cleaning Solutions Ltd is the Data Controller for the personal information we collect.

What Information We Collect

We may collect the following information:

Your name

Email address

Telephone number

Postal address

Details of your enquiry or cleaning requirements

Information you provide when requesting a quotation

Appointment and booking information

Payment and invoicing information (where applicable)

Website usage data, including IP address, browser type and pages visited

Any correspondence between you and us

How We Collect Your Information

We collect personal information when you:

Complete a contact or quotation form on our website

Contact us by telephone, email or social media

Book one of our services

Subscribe to our marketing communications (if applicable)

Visit our website through cookies and analytics tools

How We Use Your Information

We use your personal information to:

Respond to enquiries and quotation requests

Arrange and provide our cleaning services

Communicate regarding appointments and bookings

Send invoices and process payments

Improve our website and customer experience

Comply with legal, tax and regulatory obligations

Prevent fraud and protect our business

We will only use your information where we have a lawful basis to do so.

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract

Taking steps before entering into a contract

Compliance with a legal obligation

Our legitimate business interests

Your consent (where required)

Marketing

We will only send you marketing communications if:

You have given us your consent; or

We are legally permitted to do so.

You can unsubscribe from marketing communications at any time by contacting us or following the unsubscribe instructions included in our emails.

Sharing Your Information

We will never sell your personal information.

We may share your information with trusted third parties where necessary, including:

Payment providers

Accountants and bookkeeping providers

IT support and website hosting providers

Professional advisers

Government or regulatory authorities where required by law

All third parties are required to keep your information secure and confidential.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no internet transmission is completely secure, we work to ensure your information is handled responsibly and securely.

How Long We Keep Your Information

We only retain personal information for as long as necessary.

Where required by law, financial records and invoices may be retained for up to six years.

Enquiries that do not result in a booking will normally be deleted when they are no longer required for business purposes.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your personal information

Request restriction of processing

Object to certain processing activities

Request transfer of your personal information

Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience and understand how our website is used.

For more information, please read our Cookie Policy.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Signature Cleaning Solutions Ltd
3rd Floor, Old Stock Exchange
St. Nicholas Street
Bristol
BS1 1TG

Email: hello@scsbristol.co.uk

Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Website: https://ico.org.uk
Telephone: 0303 123 1113